We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Call and pursue collections and to negotiate with customers of their payment schedules 
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up 
• Daily update of ageing report Issuance of monthly letter of payment reminder and Statement of Account 
• Process relevant debt recovery actions for further actions Other ad-hoc duties as assigned by Supervisor/Manager

Requirements

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields. 
• 2+ years' experience in a collections role or related function. 
• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas. 
• Excellent analytical skills with the ability to create and present detailed reports. 
• Strong problem-solving attitude and adaptability. 
• Excellent communication and interpersonal skills. 
• Ability to work both independently and as a team player. 
• Demonstrates emotional intelligence and assertiveness. 
• Strong administration skills.