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Vendors Teamtailor

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Vendors Teamtailor
Cartrack career site
Sales · Thailand, Bangkok

QA & QC Telesales

QA & QC Telesales


About Us:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for QA & QC Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

 

Job Description:

  • Monitors the performance of Telesales Agents according to established standards, providing coaching and feedback to the team. Prepares reports for further action to the hiring team

  • Designs and implements scorecards for Telesales Agents to improve performance effectiveness

  • Develops, assesses, and refines processes and procedures to enhance the delivery and quality of Telesales

  • Manages quality assurance reporting on a daily and monthly basis

  • Work closely with local and regional hiring teams to ensure effective coaching and development of front-line staff, aimed at continuous improvement

 

Qualifications:

  • Bachelor's degree in any fields

  • At least 1-2 years of experience in a QA & QC Telesales function

  • Telesales / Call center background is required

  • Deep understanding of relevant QA  & QC Telesales KPIs

  • Strong Command of English


Work Location: 66 Tower, Bangna (BTS Udomsuk, exit 2)



Department
Sales
Locations
Thailand, Bangkok
Sales · Thailand, Bangkok

QA & QC Telesales

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