We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities : Providing technical support to teams within the organization when requiredResolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closureMaintaining and updating technical documents and proceduresIdentifying and resolving system issuesPerform daily system monitoring, verifying integrity and availability of Cartracks applicationPerform daily post installation/ QA validationReview systems and application logs for remote diagnostic of field devicesProvide training and assistance to users of Cartrack application systemsProvide on-site field support and installationVerify completion of scheduled jobs Requirements : Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience5 years of experience in the IT service industry.Proficient in EnglishExcellent communication and interpersonal skillsHands-on and a positive attitudeTechnically independent with good initiativeStrong analytical problem-solving skills with an out-of-box approach in providing solutions