We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service (Technical Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. 

Job Responsibilities:

• Deliver excellent customer service by efficiently listening and addressing the customers' needs
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments. 
• Ensure proper documentation and safeguarding of customer database
• Develop strategies and provide seamless customer support

Job Requirements:

• Have relevant working experience in customer services 
• Able to work on shift ( morning and night shift )
• Fluent in Bahasa Malaysia and English, both written and verbal.
• Good phone etiquette and able to multitask. 
• Vibrant Character with a positive attitude
• Fresh grads are welcome to apply

Employee Benefit

• Near LRT station (Abdullah Hukum)
• Unlimited Medical Outpatient Benefit
• Insurances Coverage
• Start with 15 days AL
• New-born Baby Gift up to RM200
• Flexible Benefit
• Performance Bonus (Yearly)
• Dental Coverage
• KPI Incentive RM400