We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Desk Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency

As Desk Collection Agent, you will:

• Contact customers with overdue accounts via phone, email, or messaging platforms.
• Negotiate repayment plans and settlements directly with customers in a professional manner.
• Send formal reminders and follow up on outstanding payments.Verify customer data and ensure account information is accurate and updated.
• Record collection activity and results in the system on a daily basis.
• Maintain a high level of professionalism and adhere to ethical collection standards.Ensure all collection activities comply with Indonesian laws and company policies.Be willing and able to work under strict collection targets and deadlines

Requirement

• Proficient in computer use, especially Microsoft Office (Excel, Word, Outlook).
• Excellent communication and negotiation skills.
• Strong team player with the ability to work independently when needed.
• Minimum of 3 years of experience in Corporate Collections. 
• Proven experience in resolving overdue payments and collecting from customers.
• Demonstrates emotional intelligence and assertiveness in dealing with challenging situations.