About the Role

We are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products

Key Responsibilities

• Oversee day-to-day support operations, including manpower planning and incident management.

• Ensure SLAs, KPIs, and productivity targets are met.

• Manage the OTRS ticketing system and escalation processes.

• Monitor system and product health and drive timely issue resolution.

• Lead resolution of complex technical issues and continuous improvement initiatives.

• Collaborate with product, engineering, and vendor teams.

• Provide technical and product training when required.

Requirements

• Bachelor’s degree in a technical field.

• Minimum 5 years of experience in application support or technical operations with leadership exposure.

• Experience in SaaS or System Integrator environments is an advantage.

• Experience supporting IoT-based solutions and API integrations is preferred.

• Strong incident management, troubleshooting, and problem-solving skills.

• Excellent leadership and communication skills.

• Ability to work effectively under pressure in a fast-paced environment.