Responsibilities :

• Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts.

• Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.

• Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.

• Escalate inquiries or issues to relevant departments and ensure proper follow-up.

• Full customer care role including retention of customers, upselling, and selling to existing clients.

Requirements :

• At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred).

• Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.

• Customer-focused, solution-oriented mindset with strong problem-solving abilities.

• Excellent communication and interpersonal skills.

• Proactive, organized, and self-motivated team player with a positive, can-do attitude.