We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection & Recovery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

• Implement initiatives to improve departmental efficiency and collection performance.
• Oversee end-to-end collection operations, including the collections call center.
• Set and monitor targets and productivities of collections agents.
• Conduct interviews and support onboarding of new staff.
• Prepare and forecast collection performance reports.
• Approve credit notes and refunds.
• Ensure adherence to company policies and compliance standards.
• Motivate, coach, and guide team members to achieve targets.
• Provide regular updates and insights to senior management.
• Collaborate effectively with other departments.
• Generate daily, weekly, and monthly performance reports.
• Manage staff performance and disciplinary actions.
• Approve monthly leave, overtime, and incentives.

Requirements:

• Bachelor’s degree in Economics, Management, Accounting, Mathematics, or related fields.
• Experience as a Collection Manager in a B2B environment is preferred.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, reporting, and negotiation skills.
• Effective leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Adaptable, confident, and emotionally intelligent.
• Strong organizational and administrative skills.
• Proficient in English is a must