About the Role

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. We are looking for a Senior Key Account Manager to join our collaborative, vibrant, and fast-growing team. Team members are empowered to contribute ideas that drive innovation, efficiency, and customer success.

Responsibilities

• Build strong relationships with decision makers, fleet managers, and system users, and manage all services related to assigned key accounts

• Establish strong rapport and trust through proactive and consistent engagement

• Understand client needs and identify new business opportunities for upselling and cross-selling

• Handle and resolve customer enquiries or issues across all communication channels, ensuring proper follow-up through to final resolution within agreed timelines

• Coordinate with internal teams to deliver solutions that meet clients’ business objectives

• Identify and implement strategies to improve customer satisfaction, loyalty, and retention by exceeding customer expectations

• Prepare regular progress reports and forecasts for internal and external stakeholders

Requirements

• Diploma or Bachelor’s degree in any discipline, or equivalent relevant industry experience

• Minimum 5 years of experience in customer service, aftersales support, or account management in B2B

• Proficient communication skills in English and Mandarin. Excellent interpersonal skills, with the ability to engage stakeholders at all levels

• Tech-savvy and computer literate, with the ability to quickly adapt to new systems

• High-energy team player who can also work independently

• Willing to work onsite in Kuala Lumpur and travel nationwide for fieldwork as required