We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibility:

●      Providing technical support to teams within the organization when required

●     Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

●      Maintaining and updating technical documents and procedures

●      Identifying and resolving system issues

●      Perform daily system monitoring, verifying integrity and availability of Cartrack’s application

●      Perform daily post installation/ QA validation

●      Review systems and application logs for remote diagnostic of field devices

●      Provide training and assistance to users of Cartrack application systems

●      Provide on-site field support and installation

●      Verify completion of scheduled jobs

●      Internal IT support