Duties

• Translate customer business needs into technical requirement documents that can be understood and implemented by technical teams.

• Develop compelling ROI evaluations based on customer use cases and requirements

• Make things happen. You will organise, plan, create and deliver on demonstrations, convincing proof of concepts and implementations. This includes writing scripts that tackle our customer challenges and create a seamless experience when adopting our solutions.

• Build a strong relationship with your clients and ensure their business grows alongside ours. You will ensure they are successfully onboarded and that our solution becomes a critical part of their operations (including any integrations or up-sell at later stages).

• Work with our product teams to help innovate new features and solutions that will benefit thousands of businesses. You will help us better understand our customers, their needs and how we can continue to be their favourite technology partner.

• Develop strong industry knowledge of IoT based outbound operational management and related system integrations.

Requirements

• Minimum of a bachelor’s degree in Engineering, Computer Science, or a STEM field at a tier 1 University.

• Minimum 3 years’ work experience in pre-sales consultations in software implementation.

• Excellent communication and presentation skills. You will explain complex tech into simple layman terms that anyone can understand.

• Understanding of software architecture and next-gen technology (IoT, Computer Vision, AI, Cloud).

• Strong understanding of APIs.

• Passionate about making our customers’ lives easier and driven by success.

• Meticulous, organised and well structured.