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Technical & Operations · Malaysia, Kuala Lumpur

Key Accounts Executive (Corporate Customers Support)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (Corporate Customers Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

  • Manage and maintain relationships with existing customers.

  • Proactively contact clients to introduce and explain the latest products, features, and services.

  • Ensure customers fully understand and maximize the value of their current packages.

  • Identify upselling and cross-selling opportunities within the existing client base.

  • Provide consultative support to help customers optimize usage of our platform and services.

  • Address customer queries, concerns, and service-related issues in a timely and professional manner.

  • Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.

  • Maintain accurate records of customer interactions and updates in the CRM system.

  • Achieve retention, engagement, and revenue growth targets.

Requirements

  • Diploma or Degree in Business, Marketing, Communications, or related field.

  • 1–3 years of experience in account management, customer success, or sales (preferred).

  • Strong communication and interpersonal skills.

  • Ability to build rapport and maintain long-term client relationships.

  • Customer-centric mindset with a consultative approach.

  • Self-motivated results-driven, and able to work independently.

  • Comfortable making outbound calls and conducting client follow-ups.

Department
Technical & Operations
Role
Key Account Executive
Locations
Malaysia, Kuala Lumpur
Technical & Operations · Malaysia, Kuala Lumpur

Key Accounts Executive (Corporate Customers Support)

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