We are a global leader in smart mobility SaaS, serving more than 2 million subscribers across 23 countries. As we continue to grow, we are looking for an experienced Operations Manager to lead and strengthen our operational functions in Indonesia.

In this role, you will be responsible for ensuring operational excellence across service delivery, field operations, and customer support nationwide. You will work closely with cross-functional teams to drive efficiency, improve service quality, and support the company’s continued growth.

This position will report directly to the GM Operations and play a key role in supporting operational performance across Indonesia.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operational activities to ensure efficient and reliable service delivery across Indonesia.

• Identify operational gaps and implement process improvements to enhance productivity and operational performance.

• Develop and monitor key performance indicators (KPIs) to ensure operational targets are achieved.

Customer Support & After-Sales Operations

• Manage after-sales operations to maintain high levels of customer satisfaction and service quality.

• Support the team in handling customer inquiries, service issues, and resolution processes.

• Drive continuous improvement initiatives to enhance the overall customer experience.

Field Operations Management

• Oversee the coordination and scheduling of field technicians to ensure timely installations and service delivery.

• Maintain operational standards and implement quality control measures for field activities.

• Identify recurring operational or technical issues and collaborate with relevant teams to improve processes.

Control Room & Operational Monitoring

• Supervise control room operations to ensure smooth monitoring of operational activities.

• Strengthen monitoring procedures and reporting processes to improve operational visibility and decision-making.

Team Leadership & Development

• Lead, mentor, and develop operational teams across service and support functions.

• Foster a culture of collaboration, accountability, and continuous improvement.

• Support performance management and capability development within the team.

Requirements

• Bachelor’s degree or equivalent qualification.

• Proven experience in operations management, service operations, or field operations leadership.

• Experience managing teams within service-driven or technology-based organizations.

• Strong analytical and problem-solving skills with the ability to drive operational improvements.

• Excellent communication and stakeholder management skills.

• Highly organized, adaptable, and comfortable working in a fast-paced and growth-oriented environment.

• Strong leadership capability with high emotional intelligence.

Why Join Us

• Be part of a fast-growing global technology company.

• Opportunity to lead nationwide operations and drive meaningful operational impact.

• Work with a dynamic, collaborative, and high-performing team.

• Gain exposure to regional operations and global best practices.