Company Summary

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

• Online Fitment Support

  • Provide real-time assistance to outfield fitters with installation procedures and troubleshooting

• Post Fitment Verification

  • Confirm successful installation through structured follow-up processes

  • Escalate unresolved or complex issues to technical teams for resolution

• Telematics Event Diagnostic

  • Troubleshoot telematics-related issues and plan corrective actions

• Hardware Preparation

  • Prepare, configure, and inspect terminals prior to deployment

• Product Testing

  • Conduct functional and quality assurance tests before product release

  • Record test results, identify defects, and initiate corrective actions

• Stocktaking & & Inventory Management

  • Perform regular inventory counts and reconcile stock records

  • Track consumables and manage stock movement between locations

• Office Helpdesk Support

  • Provide troubleshooting assistance for hardware and software issues

  • Support internal staff with IT-related queries

• Ad Hoc Operational Support

  • Assist with additional operational duties as required

  • Maintain flexibility to support cross-departmental needs

Requirements:

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering

• Minimum 1 years of experience in the IT service industry.

• Proficient in English

• Excellent communication and interpersonal skills

• Hands-on and a positive attitude

• Technically independent with good initiative

• Strong analytical problem-solving skills with an out-of-box approach in providing solutions