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Technical & Operations · Thailand, Bangkok

Customer Care Manager Assistant

Job Function: Operations Coordinator/Customer Care Manager Assistant (Customer Care Team)

Working Location: 66 Tower, BTS (Udom Suk), Bangkok

Important note: This position is not a team lead or supervisor level.

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.

Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.

Job Description

  • Prepare and analyze operational reports using Microsoft Excel, focusing on Customer Care Team productivity and case records.

  • Work closely with the Customer Care Manager to provide detailed daily, weekly, and monthly performance analysis reports for the operations team.

  • Translate credit note emails from Thai to English and coordinate with the Finance Department for further processing. Additionally, translate work-related emails from English to Thai to ensure clear communication with the Customer Care team.

  • Attend meetings and provide clear summaries of key discussions and outcomes.

  • Coordinate with the operations team to ensure data accuracy and effectiveness.

  • Assist in developing tools and procedures to improve workflow efficiency in a fast-paced environment.

  • Perform additional operational duties and provide support as assigned by the Customer Care Manager.

Qualification:

  • Thai nationality.

  • Bachelor's Degree of any related field.

  • At least 1-3 years of working experience as a Sales Administrator / Sales Coordinator / Project Coordinator / Data Analyst / Customer Support / Operations Support or any related field.

  • Good written and communication skills in English.

  • Proficiency in Microsoft Office applications: PowerPoint, Excel, Word (V-lookup ,Pivot).

  • Excellent attention to detail and accuracy.

  • Demonstrate the ability to multi-task and follow-through.

  • Ability to rapidly adapt to changing business needs and priorities.

Department
Technical & Operations
Locations
Thailand, Bangkok
Technical & Operations · Thailand, Bangkok

Customer Care Manager Assistant

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