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Vendors Teamtailor

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Vendors Teamtailor
Sales · Indonesia, Jakarta · Onsite

Senior Quality Assurance (QA) - Telemarketing

If you're passionate about sales quality, coaching, and process improvement, this role provides a solid mix of autonomy, impact, and growth in a leading global tech company.

We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

  • Assess and rate inbound and outbound "sales" calls according to company quality standards.

  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.

  • Provide concise feedback with advisable reply and valuable action plan.

  • Consolidate sales agents' QA scores and draft daily, weekly and monthly report.

  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

  • Diploma or Bachelors Degree Holder.

  • Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.

  • Owns a deep understanding on Sales Metrics, Model and Structures.

  • At least 5 years of experience in auditing sales calls and coaching agents.

  • Fluent in English is a must

  • Attention to Detail

  • Analytical Skills

  • Coaching Skills

  • Listening Skills and is Objective

Department
Sales
Role
Quality Assurance Specialist
Location
Indonesia, Jakarta
Picture of Alfinia Salma
Contact Alfinia Salma Recruiter – Human Resources
Sales · Indonesia, Jakarta · Onsite

Senior Quality Assurance (QA) - Telemarketing

If you're passionate about sales quality, coaching, and process improvement, this role provides a solid mix of autonomy, impact, and growth in a leading global tech company.

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